Contact Venus — Editorial, Corrections & Partnerships

Venus
The live casino experience, reviewed like culture

Reach the desk

Contact Venus

Last updated: August 2026

Venus answers reader email at two addresses — editorial@venuszine.com for anything about our journalism, and partnerships@venuszine.com for commercial matters — and we reply to every legitimate message within 3 business days. This page tells you which desk to write to, what we can genuinely help with, and where to turn when your problem is with a casino rather than with us.

Which address should you write to?

Venus routes all mail through two desks, and picking the right one gets you a faster answer.

Editorial desk

Corrections, factual challenges to a review, story tips about live studios and game shows, questions about our methodology, interview and press enquiries, and reader feedback on coverage. This inbox is read by the editorial team led by [AUTHOR_VZ_1], and flagged errors are triaged within 2 business days under our correction policy.

Partnerships desk

Affiliate programme administration, advertising enquiries and business matters. This inbox is handled separately from editorial staff, and nothing sent here can purchase a score, a ranking position or a change to published criticism — that separation is documented in our affiliate disclosure.

How quickly does Venus respond?

Venus commits to a first substantive reply within 3 business days for editorial mail and within 5 business days for partnership mail. Correction reports jump the queue: a claimed factual error in a live review is acknowledged within 2 business days and investigated before anything else in the pile. We read everything sent in good faith; we do not reply to link-exchange spam, guest-post solicitations or requests to alter scores.

Can Venus resolve a dispute with a casino?

Venus cannot resolve disputes between you and a casino, because we are a magazine — we hold no player funds, no operator accounts and no regulatory authority. If a casino has withheld a withdrawal, closed your account unfairly or misapplied bonus terms, take the complaint through the operator’s own procedure first, then escalate to the licensing regulator or an approved alternative dispute resolution (ADR) service:

  • UK-licensed casinos — the UK Gambling Commission (gamblingcommission.gov.uk) requires operators to name an approved ADR provider; use it after the operator’s internal process concludes.
  • Malta-licensed casinos — the Malta Gaming Authority accepts player complaints through its Player Support Unit (mga.org.mt).
  • Other jurisdictions — the regulator named in the licence line of the casino’s footer is the correct escalation route; our reviews record which licence each covered casino holds.

Tell us about the dispute anyway. Patterns of complaints about a casino we cover feed directly into re-reviews and can change a published score.

What should you include in a correction report?

Venus can act fastest on a correction when your email names the article URL, quotes the exact sentence you believe is wrong, and includes your evidence — a screenshot, a link to the casino’s current terms, or a session recording timestamp. Reports that meet that bar go straight to the reviewing editor; vaguer reports are still investigated, just more slowly. Every upheld correction is noted visibly on the corrected page, as described in our editorial review process.

Is there a postal address or phone line?

Venus operates as a digital-only publication and handles all correspondence by email. A registered business address is available on request for legal and regulatory correspondence at [PLACEHOLDER: registered business address]. We do not operate a phone line, and nobody claiming to call from Venus is doing so — treat any such call as a scam. If you are contacting us about gambling harm, please also see the real, staffed helplines listed on our responsible gambling page; they can help in ways a magazine cannot.